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Level 2 Certificate in Cleaning Knowledge and Skills

Course Overview

This qualification aims to develop your understanding of the principles of decontamination and improve your practical skills, such as cleaning and waste management. This course will also expand your knowledge of health and safety and provide insight into infection control and regulations, such as RIDDOR and COSHH. Furthermore, unlike some other cleaning training courses, this course is available via distance learning – with no need to attend classroom/training sessions.

Please note: To complete this course, observation by a witness is required completing specific cleaning skills as part of Unit 6. Either a manager or supervisor are required who could be a witness in your workplace, or if unemployed, access to an appropriate witness who can observe cleaning skills being completed is necessary.

Key Information

Course Length
12 weeks

Course Level
Level 2

Awarding Body
TQUK
(E-certificates upon achievement)

Learning Method(s)
Online materials
Online assessment

For Individuals

Funded Course
Yes

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Unit 1: Dealing with routine and non-routine waste

Identify different types of waste and discover the procedures for handling and transferring hazardous and non-hazardous waste.

Unit 2: Health and safety for the cleaning and support services industry

Develop your understanding of health and safety legislation and regulations that apply to the cleaning and support services industry. This unit also highlights the importance of the correct use of equipment, materials and chemicals and Personal Protective Equipment (PPE).

Unit 3: Working with customers and others in the cleaning and support services industry

Discover how to communicate appropriately with customers and contribute to effective teamwork. Develop your understanding of the importance of positive behaviour and attitudes, procedures for handling difficult customer situations and reasons to adapt communication to different audiences.

Unit 4: Infection control, RIDDOR and COSHH in cleaning settings

Develop understanding of infection control principles and how these apply in cleaning settings. Discover the responsibilities of the role with regards to the Reporting of Injuries, Dangerous Diseases and Occurrences Regulations (RIDDOR) and the Control of Substances Hazardous to Health (COSHH).

Unit 5: Principles of decontamination, cleaning and waste management

This unit will develop understanding of the importance of maintaining a clean environment. This unit covers workplace cleaning schedules and procedures which should be followed if you have concerns over standards of hygiene. Discover the principles of decontamination processes and effective waste management.

Unit 6: Cleaning of interiors and washrooms

This unit ensures skills to prepare for cleaning of interiors and washrooms. Discover the importance of cleaning procedures, using the correct methods and cleaning to prescribed standards. This unit requires a line manager or supervisor to observe whilst demonstrating particular tasks required by the role before completing a witness observation form. The witness observation form will act as evidence to prove capability of certain skills.